Responsible Gambling

VegasHero Casino is committed to providing a safe and responsible gambling environment. Gambling should always be entertaining — never a way to generate income or escape problems. If gambling stops being fun, please use the tools below or seek help immediately.

Our Commitment

Genesis Global Limited, the operator of VegasHero Casino, is licensed by the Malta Gaming Authority and is required to adhere to strict responsible gambling standards. We have invested in robust tools that give our players full control over their gambling behaviour.

Player Protection Tools

The following tools are available from your account settings at any time:

  • Deposit Limits — Set daily, weekly or monthly maximum deposit amounts. Limits take effect immediately.
  • Loss Limits — Restrict the total amount you can lose within a defined period.
  • Wagering Limits — Control the maximum amount you wager per session.
  • Session Time Limits — Set the maximum duration of any single gambling session.
  • Reality Checks — Receive periodic on-screen reminders showing how long you have been playing.
  • Cool-off Period — Temporarily pause your account for 24 hours, 7 days or 30 days.
  • Self-Exclusion — Permanently close your account. Self-exclusion requests are processed within 24 hours and cannot be reversed for a minimum of 6 months.

Recognising Problem Gambling

You may have a gambling problem if you experience any of the following:

  • Gambling with money you cannot afford to lose.
  • Borrowing money or selling possessions to fund gambling.
  • Spending more time gambling than intended.
  • Gambling to recover previous losses ("chasing losses").
  • Gambling causing stress, anxiety or depression.
  • Hiding gambling activity from friends and family.
  • Neglecting work, family or other responsibilities due to gambling.

Protecting Minors

VegasHero Casino is strictly for players aged 18 and over. We conduct age verification on all accounts. If you share a device with minors, we recommend using parental control software such as GamCare or Net Nanny to prevent access to gambling sites.

Support Organisations

Free, confidential help is available from these organisations:

  • BeGambleAware — Free advice and support for people affected by problem gambling.
  • Gambling Therapy — Online support for anyone affected by gambling harm.
  • Gamblers Anonymous — Peer support group for people with gambling addiction.
  • GamCare — Information, advice and support for the UK and international players.

Contact Our Responsible Gambling Team

If you would like to apply any of the tools above, or need help with a gambling concern, please contact us directly:

Email: responsible@vegashero.ltd
Live Chat: available 24/7 through the chat widget on our website.