Privacy Policy
Last updated: 1 July 2024
VegasHero Casino ("we", "us", "our") is operated by Genesis Global Limited and is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website and use our services.
1. Information We Collect
We may collect and process the following categories of personal data:
- Identity data — full name, date of birth, username or similar identifier.
- Contact data — email address, telephone number, and postal address.
- Financial data — payment card details, bank account information, transaction history.
- Technical data — IP address, browser type and version, time zone, browser plug-in types and versions, operating system and platform.
- Usage data — information about how you use our website and services, including game history and session duration.
- Marketing data — your preferences in receiving marketing from us.
2. How We Use Your Information
We use personal data for the following purposes:
- To register you as a new customer and manage your account.
- To process and deliver your services, including payments and withdrawals.
- To manage our relationship with you, including notifying you about changes to our terms or privacy policy.
- To comply with our legal obligations, including anti-money laundering (AML) and know-your-customer (KYC) requirements.
- To administer and protect our business and this website.
- To deliver relevant website content and advertisements, and measure the effectiveness of our marketing.
3. Data Retention
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We retain account data for a minimum of 5 years following account closure as required by anti-money laundering legislation.
4. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We use SSL/TLS encryption on all data transfers, and access to personal data is restricted to authorised employees, agents and contractors on a need-to-know basis.
5. Your Rights
Under applicable data protection law, you have rights including the right to access, correct, erase, restrict, or object to our use of your personal data. To exercise any of these rights, please contact us at privacy@vegashero.ltd.
6. Cookies
Our website uses cookies to distinguish you from other users, improve your experience and provide personalised content. You can control cookie settings through your browser preferences. For full details, please see our Cookie Policy.
7. Third-Party Links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices.
8. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact our Data Protection Officer at:
Genesis Global Limited
Email: privacy@vegashero.ltd