Contact VegasHero Casino
Our support team is available around the clock to assist you with any questions, account issues or technical problems. We aim to respond to all enquiries as quickly as possible.
Support Channels
| Channel | Availability | Response Time |
|---|---|---|
| Live Chat | 24/7 | Under 2 minutes |
| Email Support | 24/7 | Within 12 hours |
| Help Centre | 24/7 (self-service) | Instant |
Email Addresses
- General Support: support@vegashero.ltd
- Payments & Withdrawals: payments@vegashero.ltd
- Responsible Gambling: responsible@vegashero.ltd
- Privacy Enquiries: privacy@vegashero.ltd
- Legal & Compliance: legal@vegashero.ltd
Common Topics
Before contacting support, you may find an instant answer in our Help Centre. Popular topics include:
- How to verify your account (KYC)
- Bonus terms and wagering requirements
- Withdrawal processing times by method
- Setting up responsible gambling limits
- Technical issues with games loading
- Accessing VegasHero via a mirror site
Company Information
Operator: Genesis Global Limited
License: Malta Gaming Authority (MGA/B2C/394/2017)
Registered Address: Level 5, Quantum House, 75 Abate Rigord Street, Ta' Xbiex, XBX 1120, Malta
When contacting support, please have your username and the email address registered to your account ready to help us resolve your query faster.